EDUCATION

Carnegie Mellon University — Masters in Human-Computer Interaction (4.0 GPA)

January 2012 - December 2012

Carnegie Mellon University — B.S. Information Systems & B.S. Human-Computer Interaction (3.9 GPA)

August 2008 - May 2012

Graduated with honors.

EXPERIENCE

Cisco Meraki, Remote — Senior Product Designer

AUGUST 2022 - CURRENT

* Led end-to-end design, user research, and delivery with cross-functional partners on a new feature in the complex wireless domain, delivering earlier than all deadline expectations and building trusting relationships with all teammates involved

* Self-initiated contributions to improve the design system and to help support parallel work efforts across the design organization

* Developed a reputation for being a safe, “no drama” person to collaborate with and confide in within the design team

Spiceworks, Austin TX & Remote — Senior UX Designer

June 2017 - AUGUST 2022

* Led design and user research on a suite of IT products that account for a significant portion of display ad and data revenue (Rarely told what to do, just given general objectives or constraints to achieve with the squad)

* Collaborated with the VP, product managers, engineering (India, US, Costa Rica), and end-users on products build using agile methodologies

* Helped build and maintain the Design System used across all Spiceworks products

Spiceworks, Austin TX — UX Designer

February  2013 - June 2017

* Taught the “user first” thinking in product research and design through talks and workshops, bringing UX thinking into the company

* Led design and user research on several internal and power-user tools that were praised by upper management for how quickly they were adopted by users

* Self-initiated user research and prototyping solutions outside of day-to-day responsibilities

ACTIVELY PRACTICING

User Research & Synthesis

Contextual inquiry, usability testing, A/B testing, surveys, retrospective storytelling, story mapping

Prototyping/ High-Fidelity Mockups

Figma, Axure, Principle, Sketch, Invision, paper prototypes, hand-sketching

Designing Systematically

Object-oriented design, modular design, responsive design

Agile Methodology

Jira, user stories, iterative design, prioritization